INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Which Payment Types Do You Accept?

We accept cash on delivery, direct bank transfer and credit card.

Can I track my order?

Yes, it is easy to track your orders. All you have to do is, go to the track order section and enter your Order tracking ID here and keep updating yourself.

Is it possible to change the delivery address?

You can change your delivery address if your order has not dispatched but once it dispatched it will be delivered on the provided address.

How I will know my order has processed?

You will get a notification once your order has been processed. Also, you will get an option of “track your order”. Through this, you can track your order by putting email and Order ID.  Also, you can email us at wecare@ybrand.pk. Must mention your name, Order ID, and email on record.

How long do I have to make an exchange?

You can exchange or refund the items within 15 days after receiving the delivery.

How Do I do an exchange?

Please visit our Returns & Exchanges pages for details.

How do I use a promotional code?

You have to follow these simple steps:

●        Read your coupon code

●        Add the products that you want to buy.

●        Visit the cart and under the product list, there is a coupon box where you will enter promotional code. Now enjoy your discount.

After proceeding to checkout, the discount will be applied to your total balance.

How can I look for the size that fits me?

You will find the size guide on every page of the product.

What I should do if I forgot a password?

You have to put your email address to receive a code or reset the password. You can click forgot password and an instant email will be sent.

How can I share my feedback here?

You can leave feedback on the contact us page. As Y.brand always likes to hear from its customers to know what Y.brand has done and what Y.brand should do to satisfy their customers.

How can I become a team member of the y.brand?

We know our team is the key to our success. If you would like to join us and make a difference, please send us your resume/CV to joinus@ybrand.pk indicating the role you would like to apply for.

How can I become a wholesale member or a partner at Y.brand?

We appreciate and love to work with the partners who are dedicated and have what it takes to join us on our precious journey. If you want further exploring, contact us at joinus@ybrand.pk.

CONTACT US

Phone: +92-321-6751665
Email: wecare@ybrand.pk

Email: joinus@ybrand.pk

Address: Al-Rehman Garden Phase 2, Lahore, Pakistan.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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